Click on the “Sign in” link in the top right corner of the browser. Enter your email address and password to login. If you forgot your password, click on "Forgot your password" in the log in area. Please keep in mind students need to use the email address to login that they used at the time of purchase.

​​There are two forms of navigation in each course:​

1. Lessons: Every course has a menu/utility bar situated to the left of the content area. Click it to hide or expand the course content and utilities. In the content area, you can navigate to parts of the course and can view your progress.
2. Next and previous buttons: Each course has “Next” and “Previous” buttons situated just above the content area. Each button will allow you to move forward and backward through the course pages.

All instructor-led courses have specific start and end dates during which you can interact with the instructor and fellow students, submit assignments and receive feedback. You cannot access any course until the start date. You will choose which session you want to enroll in by selecting the start and end dates prior to enrollment when there is more than one session available. After the end date of your course, there will be a 30-day period of read-only access when you can still view all course materials.

Any self-paced (or OnDemand courses) do not have start and end dates. These courses are available immediately after purchase and you will have access to go through the course at your own pace.

Your online courses are available around the clock, which means that you can sign in at any time, day or night, and take your course.

If you are not logged in, click “Sign In” from the top right of your browser. Once you log in you will be redirected to your dashboard. From here you can see all available courses. Start any course you have access to and it will be added to the “My Courses” section. From here you can resume the course at any time.

There is no limit to the number of courses that can be taken at any given time.

If you are not logged in, click “Sign In” from the top right of your browser. Once you login you will be redirected to your dashboard. From here you will see a list of courses you have access to. You can start a new course or resume a course you have already started.

Click on the “Sign in” link in the top right corner of the browser. Enter your email address and password to login. If you forgot your password, click on "Forgot your password" in the log in area. Please keep in mind students need to use the email address to login that they used at the time of purchased.

To ask public questions to your instructor, add a comment on any available discussion page, and your instructor will be notified of the post.

For private questions, add a comment to any submitted assignment. 

Some courses include a Resources > Files utility within the left sidebar of the course that includes downloadable files. This is where you can access and download any documents made available by the course author.

Some courses include an online discussion forum, which are located below the content in the learner view of a course. To participate in a discussion thread, select the general section or one related to your particular topic. Then, click Start a new Discussion to post your thread or locate an existing thread to add a comment.

Click on the “Sign in” link in the top right corner of the browser. Enter your email address and password to login. If you forgot your password, click on "Forgot your password" in the log in area. Please keep in mind students need to use the email address to login that they used at the time of purchase. Your purchased content will be available once you sign in.

There is a link on all sign-in forms to help you recover your password. Just choose "Sign In" in the top right corner of the browser, click the "forgot password?" button, and follow the on-screen instructions. You will then receive an email with further instructions to reset your password.

From your dashboard (once you're signed in), click to expand the droplist in the upper right corner next to your name. Click on Account and you'll be taken to an account management page. Enter your current password, the new email address that you would like associated with your account, and click Update. You will then use this new email address for future log ins.

From your dashboard (once you're signed in), click to expand the droplist in the upper right corner next to your name. Click on Account and you'll be taken to an account management page. Enter the new credit card details that should be associated with your account and click Update Credit Card. This info will be used for subscription renewals in the future.

From your dashboard (once you're signed in), click to expand the droplist in the upper right corner next to your name. Click on Account and you'll be taken to an account management page. Use the Click Here to Change Your Password button, enter your current password, and enter/confirm your new password. Click Change Password. You will then use this new password for future log ins.

We accept all major credit cards.

All credit card transactions are charged in the currency displayed on the site.

Credit cards can become inactive for a number of reasons, including card expiration, inactivation, etc. If you are aware that the credit card we have on file is out of date or no longer valid please update your credit card details. To update, sign in and click Account from your dashboard so you're redirected to the account management page. From here you can enter your new credit card information. Be sure to save!

Our full registration policy - including our cancellation & refund policy - is available on our registration policy is the perfect first step for you! Contact us with questions.

Any purchases on this site will show as Active Interest Media (AIM) on your credit card statement.

Please contact customer service for more information about canceling a course.

Yes, our school is fully HTML5 compatible which means you can experience the course on your smartphone.

Web Browsers

We support the current and the previous major release of Chrome, Firefox, Safari, and Microsoft browsers. This currently includes Microsoft Edge and Internet Explorer. Each time a new browser version is released, we begin supporting that version and stop supporting the third most recent version.

Mobile Browsers

• Current and previous Android versions
• Current and previous iOS versions

Yes, an internet connection is required to log in and view your online course. All courses offer a range of multimedia features, and we recommend that you have a good broadband or network connection for the optimal experience.

Our school was built to work on all iPads and tablets. Layouts, scrolling or displays may vary depending on the device you have.

We recommend when having problems with audio to check your internet connection, reset your internet connection if necessary, clear your cache, and update your browser or try another browser. Additionally, check your speaker/headphone connection and your audio system preferences.

We recommend when having problems viewing a video to check your internet connection, reset your internet connection if necessary, clear your cache, and update your browser or try another browser. More info here.